To become a good receptionist requires having some skills and qualities. The main duties listed in a strong resume sample are greeting and registering clients, following office protocols, offering information and assistance to patients while filling in forms, updating databases, maintaining confidentiality, and handling daily appointments. A large portion of a receptionist job description involves working with people. Few years ago, almost every office used a typewriter for typing documents, and a fax machine for exchanging messages. The ideal receptionist is very organized. These professionals create efficient filing systems, sort contacts and paperwork and ensure the software is updated. Here are some ways you can improve your receptionist skills: 1. If you are applying to a government position, use this guide to craft a clear and comprehensive federal resume. Empathy, Warmth and Understanding Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. 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This helps him/her to tackle questions and inquiries coming from visitors from time to time. Responded to email and phone inquiries in a professional manner.Maintained composure and practiced excellent work ethic during the studio’s busiest and most stressful hours. Most employers are looking for this skill, as the receptionist is the main person who welcomes people into an office. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Therefore, in your skill section, be sure of highlighting about your communication skills. In fact, they are must have qualities for all front office employees. In today’s technology driven workplace, receptionist skills need to encompass managing both hardware and software including handling phone systems, printers and copiers. 2. If you are making a resume for the job of a receptionist, the skills and qualities presented above can be useful in preparing the skills section of the resume, which assures employers that you have the necessary attributes to excel as a receptionist. Good interpersonal skills go beyond basic communication abilities. Effective and clear communication—both written and verbal—is an important skill for a receptionist to have, as it makes for a more productive workday. Today, things have changed. HIGHLIGHT SKILLS IN YOUR COVER LETTER: Incorporate your administrative skills into your cover letter.Include one or two skills, and give specific examples of instances when you demonstrated these traits at work. It is their responsibility to prioritize the most important ones and dedicate the appropriate amount of time to each one. ... Showcase Your Technical Abilities. Assisted yoga students with mat placement and helped them set up equipment for TRX and Barre classes. This website uses cookies to improve your experience while you navigate through the website. A rude receptionist could make a customer or client think poorly of the company. Dental Office Receptionist works as front-desk employees in dental offices. A receptionist works at the front desk of a business or office. Professionalism in appearance and manner is a very important quality that any good receptionist must possess. He/she must be able to relate very well with his colleagues and visitors. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. It is important for a receptionist to keep their technology skills up to date. When laying out mats for the next class, I made sure they followed the appropriate pattern. To be a good receptionist, or to employ the best person for the job that you can find when recruiting for the position of a receptionist, the skills and qualities that have been discussed above must be considered. Please share it in the comment box below, we will appreciate hearing from you. Theses qualities are very important for all front office employees. Sometimes that behavior could lead to a bad review. For instance, he/she may have to attend to other back office duties like ordering lunch for senior employees, picking up stuffs as situation demands, and of course getting coffee. Dear Ms. Losey: Upon learning of your posting for a Receptionist, I hastened to submit my resume for your review. He/she is like the face of the organization, and as such creates a lasting first impression on visitors that come into an organization. A receptionist needs active listening skills to quickly process requests from visitors and superiors. This skill is highly valued by coworkers, employers and anyone else who has to deal with the office⁠. The information on this site is provided as a courtesy. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. You must be able to direct mails, calls, and letters to the offices/individuals to which/whom the messages are meant. 8. In addition, he/she must always maintain a positive attitude. You also have the option to opt-out of these cookies. He/she must be a person that visitors feel at ease to approach for inquiries. A good receptionist should be friendly to visitors and other people that come to their offices. Receptionist Skills & Competencies Professionalism: You’re the first person a client or other visitor sees upon arriving. ADD RELEVANT SKILLS TO YOUR RESUME: Include the terms most closely related to the job in your resume, especially in the description of your work history. No matter how irate a visitor may be, the receptionist is expected to maintain his/her cool and seek for a way to calm the situation. As a receptionist, you are the eyes and ears of the company, making soft skills like dealing with office politicscrucial to protecting your own reputation and the company's. A good receptionist should be able to learn quickly. He/she must have a good knowledge of the company’s products, services, and core values. Technology is an integral part of any office. Organizational Skills Commonly, a receptionist will have responsibility in organizing and rescheduling meetings. All these tasks are beside his/her regular duties of receiving visitors, operating the telephone, and handling mails. Interpersonal skills. The computer is an important device used by most receptionists, including those working in medical offices. Top 12 Receptionist Skills to be good on the Job. Soft skills, or interpersonal skills, reflect one’s personality and personal attributes. Receptionists share a number of skills, and you will want to clearly display these on your resume. The ideal receptionist is very organized. Anything lost in passing along the message would reflect poorly on a receptionist and create confusion for other people in the office. It is mandatory to procure user consent prior to running these cookies on your website. The receptionist must be able to operate certain technical appliances like the telephone and computer, which are used on the job. Here are examples of the soft and hard skills receptionists typically have: Here is an example of how you can show your skills in the work experience section of your resume: ReceptionistMay 2016 – May 2019Zen Yoga StudioJacksonville, Florida. Some clients or visitors can be very annoying, requiring a great level of tolerance and patience for a receptionist to deal with. Therefore, to be a good receptionist, one must possess a great level of organizational skills. In today’s world, the knowledge of the computer and other simple office machines is very important for a receptionist to perform his/her duties efficiently. She typically plays a variety of roles that center on representing the company to clients, customers and guests. Receptionists often use computer software programs and correspond via email. He/she must at all times show visitors that he/she is capable of handling his/her duties very well. The first and foremost skill a receptionist should posses is of communication. They can relate to an ability to fit into a company’s work culture, handle stress, communicate clearly or play well with others, for example. Remaining calm under pressure while getting the job done well is to be expected. Based on our assessment, mastering the skills below and listing them on your resume is critical in getting your Medical Receptionist job application to the top of the stack. Receptionists should be pleasant, accommodating and attentive. Office software; As a receptionist, you … First, become comfortable with any required computer software. 4. He/she should not have an intimidating appearance. Next, take notes to improve your organization skills. Stay updated on new software programs and learn about the specific tools that are being used in your industry. These qualities are common with most good receptionists. When you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. Exude a likable aura and correspond via email multitask, especially customers, staff stay... Always interacting with people, whether by phone, email, and networking. Help them get it vital aspects to succeeding as a receptionist and go way beyond being great. To approach for inquiries clients of the company as a whole have the ability to speak multiple languages is front... ’ s specifications talk to people,... 2 would reflect poorly a... 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